At jdmax, your privacy matters. This Privacy Policy explains what personal information we collect when you use our Philippines sports betting and entertainment platform, how we use it, and the steps we take to keep it secure. By registering and using jdmax, you agree to the practices described here. If you have questions, visit our FAQ page anytime.
Last updated: 2025. Applies to all jdmax members in the Philippines.
A clear breakdown of the personal data jdmax gathers and the purpose behind each type of collection.
When you create a jdmax account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to set up and verify your account in line with Philippine regulations governing online entertainment platforms. Your date of birth is used to confirm that you meet the minimum age requirement to participate in sports betting and bingo on our platform. We also collect your preferred currency, which is Philippine pesos (PHP), to ensure your account is configured correctly from the start. All registration data is stored securely and is only accessible to authorised jdmax personnel who need it to manage your account. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
To process deposits and withdrawals in Philippine pesos, jdmax collects payment-related information including your chosen payment method, transaction reference numbers, and the amounts involved in each transaction. We do not store full card numbers or complete banking credentials on our servers; payment processing is handled through trusted third-party payment providers who operate under their own security and compliance standards. Transaction records are retained for the period required by applicable Philippine financial regulations and are used to resolve disputes, prevent fraud, and comply with anti-money laundering obligations. If you use a mobile e-wallet to fund your account, we record the wallet identifier associated with the transaction for verification purposes. All financial data is encrypted in transit and at rest using industry-standard protocols. You can review your transaction history at any time by logging into your jdmax account.
When you access jdmax through a mobile browser or desktop, we automatically collect certain technical data including your device type, operating system, browser version, IP address, and the pages or features you interact with during your session. This information helps us optimise the platform for the devices most commonly used by Filipino members and to identify and resolve technical issues quickly. Usage data also allows us to understand which sports markets, bingo rooms, and betting features are most popular so we can continue improving the experience. We do not use device data to build individual advertising profiles or share it with marketing networks. Session data is retained for a limited period and is then anonymised or deleted in accordance with our data retention schedule. If you access jdmax from multiple devices, each session is logged separately to help us detect unusual activity that may indicate unauthorised access.
If you contact the jdmax support team through any available channel, we retain a record of your enquiry, the details you provide, and the responses given to you. These records are used to resolve your issue, to train our support staff, and to identify recurring problems that may require platform-level fixes. Communication records are kept for a reasonable period after your enquiry is resolved and are then archived or deleted according to our internal data retention policy. We may also send you service-related messages such as account verification emails, transaction confirmations, and important policy updates; these communications are not marketing messages and cannot be opted out of while your account remains active. If you choose to receive optional promotional communications from jdmax, you can withdraw that consent at any time by contacting our support team. We will never send unsolicited messages on behalf of third parties or share your contact details with external marketing organisations.
Understand your rights as a jdmax member and how we handle data sharing with third parties.
As a jdmax member based in the Philippines, you have the right to request access to the personal data we hold about you at any time, and to ask us to correct any information that is inaccurate or out of date. You may also request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. If you believe that jdmax has processed your data in a way that is inconsistent with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with our support team and, if necessary, with the relevant regulatory authority. We will respond to all data access and correction requests within a reasonable timeframe and will keep you informed of the progress of your request. To exercise any of your data rights, please contact our support team using the details available within your account dashboard. We take all data rights requests seriously and will never penalise a member for making a legitimate enquiry about their personal information.
jdmax does not sell your personal data to third parties under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party service providers engaged by jdmax are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the service they provide to us. In certain circumstances, we may be legally required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so. Any data shared with third parties is limited to the minimum necessary and is subject to appropriate contractual protections.
jdmax implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information stored on our servers is protected by access controls that restrict visibility to authorised personnel only. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats and in line with industry standards applicable to online entertainment platforms in the Philippines. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities as required by applicable law. We also encourage members to use strong, unique passwords for their jdmax accounts and to enable any additional security features available within the account settings. No security system is completely infallible, but we are committed to maintaining the highest practical standard of data protection for every member on our platform.
This Privacy Policy may be updated from time to time to reflect changes in our platform, applicable Philippine regulations, or industry best practices. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify members through the platform or via the contact details held on their account. Continued use of jdmax after any changes have been published constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically so you are always aware of how your data is being handled. If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our support team at [email protected]. You can also visit our FAQ page for quick answers to common privacy-related questions from Filipino members.
Our support team is available around the clock to help with any privacy-related concerns. You can also check the FAQ page for quick answers, or head to the Register page to create your account once you are comfortable with how jdmax handles your data.